Privacy Policy

Who We Are

Physio Nation is the trading name of Anne Keng, sole trader.  Anne Keng is a registered healthcare professional providing physiotherapy services at The Hidden Gym. The Hidden Gym is a fitness facility located at 28 Magdalen Street, London, SE1 2EN. For the purposes of processing your personal data, Anne Keng as an individual health practitioner is the controller and can be contacted directly via email at akengphysio@gmail.com.

What Information Is Collected?

In order to provide you with Physiotherapy services, the below information is collected when you first book an appointment:

• personal details such as name, address, date of birth, and mobile number

• emergency contact details 

• relevant medical history and health data

• insurance details (if applicable)

During your appointment, your health practitioner will also ask for information relating to your concern, general health, and lifestyle factors to determine the most appropriate management plan for you. As part of legal requirements, clinicians must document each physiotherapy session in clinical notes.

How Is Information Stored?

All data collected will be stored electronically through a secure cloud management system. All accounts will be password protected and the computer used has an automatic time-lock to ensure further security. No sensitive information is stored directly on laptops. We also do not store any payment details; all payments are collected by protected third parties.

Communication with you will be provided by email in relation to the services provided. This may include information such as booking confirmations, reminders, exercise programs, and invoices. 

Why and How Do We Use Your Information?

We use your information to provide safe and effective care, including:

• Facilitating referrals to other health professionals 

• Keeping you informed about any changes or updates to the clinic or services

• Supporting the planning and delivery of your treatment

• Invoicing insurance companies (if applicable)

• Complying with legal and regulatory requirements

Who Will Your Data Be Shared With?

Your personal data will only be shared with your consent to third-party providers if it is required for your overall management plan. Measures are put in place to ensure that your data is transferred securely and that all data processors are compliant with GDPR regulations. Consent will always be obtained before referral to other health professionals are made. These third parties include:

• A cloud-based management system for booking and clinical notes

• An exercise prescription system provider

• Your medical insurance company

• Other health professionals who will be involved in your overall management
  
  

This website may also include links to third-party websites, plug-ins, and applications. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we are not responsible for these. We encourage you to please check the policies of every website you visit.

How Long Will Your Data Be Kept For?

Your data will be securely stored and used as long as you remain a client. Your data will be retained for a period of no more than 5 years from the date of your last visit. All data will be electronically deleted after this above mentioned retention period.

Your Rights

• You may request a copy of your data at any time. 

• You have a right for any corrections to be made to your personal data which you believe is inaccurate or incomplete. 

• You have a right to request the erasure of your data. 

• You have a right to request your data to stop being stored or used. 

• You have a right to withdraw consent for your data to be processed at any time, despite having provided consent already. 

If you wish to execute any of the rights above, please make a request by email to akengphysio@gmail.com. Please include the following information: your name, address, mobile number, email address, and your request. Your personal data will be provided to you within the statutory time frames. If you have a complaint about how we have used your information, you are able to raise a complaint with the Information Commissioner’s Office (ICO) at any time. We would, however, appreciate the chance to deal with your concerns in the first instance.

Data Security

There are appropriate security measures put in place to prevent your personal data from being accidentally lost, accessed in an unauthorised way, altered, or disclosed. If, however, there is a breach in data that involves you and your data, you and any applicable regulator will be notified immediately without delay. 

Contact
Questions, comments, and requests regarding this privacy policy are welcome - please contact us by email using the details found on the contact page.